New Enquiries Assistant

Job Description

As a result of ongoing growth and consistently high demand, we are expanding our New Enquiries Team with the addition of a new position at our Head Office in Northwich, Cheshire.

We are looking for someone who is confident, proactive, and able to communicate effectively with a wide range of people. This role is ideal for someone who enjoys engaging with others over the telephone and can bring both energy and professionalism to every conversation. You must be a strong team player, but also take initiative and responsibility in your work.

You will work at the heart of the firm selling legal services to new and existing clients and referrers.

The role is a fast paced role which requires you to build relationships with clients over the telephone and ensure they have a positive first impression with the firm. You will be the first contact clients have with the firm, so you must be able to show a high level of customer service in line with the firm’s ‘Committed to Excellence’ promise.

We are immensely proud as a Law Firm to hold the Investors in People Gold Award, which reflects our commitment to supporting, developing and valuing our people. As part of our team, you will be joining a firm that genuinely invests in your growth and well being

Knowledge or experience around legal services or related services would be beneficial for this role.

Responsibilities

Key Accountabilities:

To be the first point of contact for new enquiries, providing an excellent first impression with the goal of converting every new enquiry into a new client instruction.
To follow up on all new enquiries received throughout the firm to convert enquiries.
To collaborate with colleagues throughout the firm to ensure efficiency of new enquiry handling, follow up activity and accuracy of data
To actively seek to create positive working relationships with colleagues across all offices and departments.
To accurately record all new enquiry and conversion data and to monitor ongoing accuracy of data provided, amending and updating where required.
To ensure up to date knowledge of the various departments, including staffing, locations and services offered
To seek out opportunities with existing clients who have a need for further legal services, upselling and co-ordinating contact with relevant legal teams.

Administration of client satisfaction

Listen to and empathise with clients in order to resolve any issues they have faced and to leave them with a positive impression of the firm.
Escalate any client care issues to line manager
To have a good understanding of the SRA Code of Conduct Chapter 1 and Lexcel standards relating to client care

Maintaining up to date and accurate client contact records and databases

To utilise various case management systems and databases (including but not limited to Leap, Redview & Perfect Portal) to manage/update prospective client, client and referrer contact data and communication records

Other candidate Information

The role will be based at our Northwich office in Cheshire but there will be a contractual requirement to work at any of our Cheshire offices.
Conveyancing experience preferred but not essential as full training will be provided.
Sales experience desirable
Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body
Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.

Experience

The successful candidate will be able to demonstrate the following skills:-

Team Player
Excellent professional telephone manner
Desire to exceed client expectations
Skilled in the use of IT
Be organised with good time management
Attention to detail and accuracy
Ability to follow instructions
Self-motivation
Good use of initiative
Ability to work to deadlines and under pressure
Excellent verbal and written communication
Ability to handle complex information
Ability to communicate with people at all levels
Respect for confidential information
Positivity and enthusiasm

Benefits include:

Competitive Salary

Additional Annual Leave

Entitlement to join the company pension scheme

Entitlement to participate in the firm’s cash healthcare scheme.

Staff incentive scheme

How to apply

If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below.

Once complete there are three ways to apply:

Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.

By email
Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.

By post
Please send your CV, application form and separable monitoring form to Marsha Pearson, Head of People, Poole Alcock LLP, Minerva House, Gadbrook Park, Northwich, CW9 7RA

Download Job Application form Download Separable Monitoring form

Full name*

Phone Number*

Email Address*

Address line one

Postcode

Cover letter

Upload your CV CV Uploaded Click here to upload Click to update file

Upload your Separable Monitoring Form Separable Monitoring Form Uploaded Click here to upload Click to update file

Upload your Application Form Application Form Uploaded Click here to upload Click to update file

Accept terms and conditions*

Leave this field blank

This site is protected by reCAPTCHA and the Google. Privacy Policy and Terms of Service apply.