Paralegal-Civil Litigation

Job Description

Calling all Law Graduates!

Are you a law graduate looking to take your first step into a legal career?

We are offering a unique opportunity to join our Civil Litigation team in a varied and hands-on support role.

This is an office based role from our Head Office in Northwich, Cheshire.

This is an ideal role for someone who is pro-active and eager to gain valuable experience in a legal setting while supporting the work of fee earners. You will be exposed to the inner workings of civil litigation matters, providing a solid foundation for future progression within the legal profession.

We are keen to hear about your passion for civil litigation. When applying, please explain what excites you about this area of law and why you are committed to building a lasting career in it

Responsibilities

Administration / Secretarial work

To provide general administrative support to colleagues where directed by line manager
To prepare correspondence and documents as directed by line manager by audio typing and copy work
To organise post and ensure this is signed by line manager (or as otherwise directed) and ready to be dispatched at the end of each day
To manage the electronic diaries of fee earners as directed by line manager
To manage incoming post and filing (hard copy and electronically) as directed by line manager
To manage files so that the documents are readily accessible
To ensure that confidential information is not passed on to third parties without permission from line manager
To ensure that the relevant case management systems used are updated promptly and accurately.
To handle information in a manner consistent with the firm’s policies relating to data protection and information security
To ensure that client files, both paper and electronic, are organised and stored correctly and securely

Customer Service Focus

• To communicate with clients and potential clients in a positive, professional and friendly manner
• To project a positive and professional image, including personal presentation
• To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely

Handing inbound telephone calls

• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
• To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
• To co-ordinate a high volume of calls during peak periods, prioritising
work and situations

Information management

• To take messages where necessary and direct these to an appropriate member of staff in a timely manner
• To pass on messages to clients and third parties where appropriate
• To provide accurate information to clients and third parties
• To respect the sensitive and confidential information disclosed by clients

Staff awareness

• To maintain good working relationships with colleagues
• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
• To ensure the proper handover of work to colleagues covering you during periods of leave/absence

Experience

Customer service focus
Information management
Organised with good time management
Attention to detail and accuracy
Skilled in the use of IT
Ability to follow instructions
Self-motivation
Good use of initiative
Ability to work to deadlines and under pressure
Verbal and written communication
Problem solving skills
Ability to handle complex information
Ability to communicate with all kinds of clients
Respect for confidential information

Benefits include:

Additional Annual Leave

Entitlement to participate in the firm’s cash healthcare scheme

Staff incentive scheme

Entitlement to join the company pension scheme

How to apply

If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below.

Once complete there are three ways to apply:

Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.

By email
Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk.

By post
Please send your CV, application form and separable monitoring form to Marsha Pearson, Head of People, Poole Alcock LLP, Minerva House, Gadbrook Park, Northwich, Cheshire, CW9 7RA.

Download Job Application form Download Separable Monitoring form